Leadership Development Program

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Are you a self-directed servant leader with a teachable heart, growth mindset and hunger to take ownership of responsibilities? Do you desire to own a business one day?

Chick-fil-A West Towne is seeking individuals to join their Leadership Development Program (LDP). This is a very intentional program in which individuals will rotate through critical areas of the restaurant learning all aspects of the business. During each rotation this individual will be receiving vision, coaching, business “scorecard” metrics, problem solving skills, how to develop others and raise up talent. We are seeking individuals who are self-starters, have a desire to grow, the ability to multi-task, and have excellent problem solving skills.

Individuals in the LDP will begin in the Front of House (FOH) as a team member and work his/her way up to a FOH Director role before rotating to other areas as a Director. After mastering all the Director level roles, this individual will be ready to become a Chick-fil-A owner/operator, apply for the corporate LDP, or launch out into their own business venture.

In the LDP, this individual will be a part of the leadership team, being led and developed by the Directors as well as the owner/operator. This will be a super fast-paced environment, standing 8-10 hours each day, and working 40+ hours each week. As part of the program, this individual will get to lead others, build relationships with customers and team members, and have the ability to capitalize on their gifts.

Not only will this leader be joining one of the fastest growing brands in the nation, but he/she will be coached by the owner/operator who is dedicated to seeing team members develop and flourish!


   •Team member - hands on training in the FOH; learning and mastering the FOH positions (About 2-3 months)

   •Team leader - assisting the shift leader in day-to-day operations;  learn how to be an effective shift leader and run the restaurant at a high level. (About 2-3 months)

   •Shift leader - leading day-to-day operations; continue to learn every aspect of the restaurant, how to grow people and get results; meet weekly with Director (About 6 months)

   •Director - complete ownership of part of the business: People Systems, Drive-Thru, Hospitality, Kitchen, Catering, Marketing; lead/manage the shift leaders; ; meet weekly with Operator.



• College degree or in last year of college

• 2 years of proven leadership experience (business, athletics, clubs, ministry, etc.) 

• Self-directed and driven leader with mindset of continuous improvement

• Go-getter with the ability to think and problem solve

• Willingness and humility to serve others first

• Strong Communicator (ability to motivate and lead team members)

• Attention to detail

• Determination

• Flexible

• Patient

• Efficient

Location: Madison, WI
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